27-02-2025

Mario Mendia, CEO of ReActive spoke at the 2025 CIO Forum, a workshop organized by Cetif, the Catholic University of Milan’s Research Center.

The event, which brought together senior executives from leading banking and insurance institutions, confirmed the ongoing radical transformation of the finance & insurance industry, driven by interconnected trends of an endogenous and exogenous nature: Regulatory Evolution, Cyber Resilience, Digital Workforce, AI & Data-Driven Decision Making, Cloud & Connectivity, ESG Paths, Hybrid Customer & User Experience, GenAI Agent-Based Organization, Interoperability & Open Finance, and Hyper-Personalized Offering. Adding to these trends is economic uncertainty, which makes markets highly volatile and fuels global crises and emerging macroeconomic dynamics.

In this context, the adoption of advanced technologies and the ability to deliver highly customized solutions are key factors in ensuring competitiveness and resilience.

“During the Forum,” commented Mario Mendia, “we had the opportunity to engage with CIOs from some of Italy’s leading financial institutions. Information technology has long ceased to be merely a support function. Today it’s a fundamental pillar of the strategic evolution of operators. The customer experience and the technological user experience are inseparable priorities. ReActive and Almaviva have the opportunity to play a central role in this scenario, leveraging their distinctive expertise in the field, in cybersecurity, and in artificial intelligence.”