Outstanding quality which embraces people, processes and technology. The AlmavivA Group has always pursued its activities whilst implementing the most exacting standards in the sector as demonstrated by the prestigious international certification achieved.
EN UNI 15838
Customer-contact centers - requirements for service provision
ISO 27001 (2013 edition)
Information Security Management System (in compliance with ISO/IEC 27018 guidelines)
IT-service management systems
Business-continuity management systems
Environmental management systems
Energy management systems
AQAP 2110/AQAP 160
NATO Allied Quality Assurance for IT Systems for military use
SA - Social Accountability 8000
Social-accountability management system
For instance, AlmavivA was one of the first Italian ICT companies to regulate its business activities by applying an Integrated Quality Management System based on BS PAS 99:2012 guidelines.
This is an internationally recognized best practice and it outlines the general tenets guiding a company in the performance of its business activities (“Integrated Policy”), as well as identifying the resources required to achieve the set goals.